Sometimes innocent mix-ups happen.

However, we are very happy to help you rectify any issues that may arise. Here's how:

In the event that you receive something other than what you ordered (wrong pattern/wrong size/wrong product) please follow the simple steps below:

1. Please take a photo of the item(s) you've received along with the package they came in, which clearly displays your name. 

2. Please send us an email with the photo(s) attached and a brief explanation of the problem. 

NOTE: If you do not contact us within the 5 days that the package in question arrived at your specified location, we may not be able to offer you assistance with your concerns regarding your items. 

Questions or concerns? Contact us at support@viasox.com or call +1 (855) 768-1227 and we will be happy to help you out!

*All sale products are exempt from this policy if indicated as "All Sales Final" on the product page.*