Mix-ups can happen unintentionally, but we're always here to help rectify any issues you may encounter. If you receive an incorrect item (wrong pattern, wrong size, or wrong product), kindly follow these steps: 1) take a photo of the item(s) received and the package with your name clearly visible; 2) send us an email with the attached photo(s) and a brief explanation of the problem.

Please note that if you fail to contact us within five days from the date of delivery, we may be unable to provide assistance with your concerns regarding the items.

Questions or concerns? Contact us at support@viasox.com or call +1 (855) 768-1227 and we will be happy to help you out!

*All sale products are exempt from this policy if indicated as "All Sales Final" on the product page.*