When you order from Viasox, we carefully process and package your items before handing them off to USPS or Canada Post for delivery.

If your order arrives damaged or you received the wrong item, please contact us within 14 days of delivery. Include a photo of the issue showing the product in its original packaging so we can resolve it quickly.

Please note that replacements may not be available for items that have been washed or show signs of wear. Please note that contacting us after 14 days may limit our ability to assist you.