When ordering from Viasox, we process and package your order before it is delivered by the shipper (UPSP or Canada Post). If you receive damaged or incorrect items, please contact us within five days with a photo of the issue and ensure the product is in its original packaging. Please note that replacements may not be available for items that have been washed or show wear damage, and contacting us outside the five-day window may limit our ability to assist you.

*All sale products are exempt from this policy if indicated as "All Sales Final" on the product page.*

Questions or concerns? Contact us at support@viasox.com or call +1 (855) 768-1227 and we will be happy to help you out!