When you order from Viasox, we process and package your order before it is delivered by USPS or Canada Post. If you receive damaged or incorrect items, please contact us within five days, providing a photo of the issue with the product in its original packaging.
Please note that replacements may not be available for items that have been washed or show signs of wear. Additionally, contacting us beyond the five-day window may limit our ability to assist you.
Please note: Sale products marked "All Sales Final" on the product page are exempt from this policy.
Need assistance or have any questions? Feel free to reach out to us at support@viasox.com or give us a call at +1 (855) 768-1227. We're here to help and would be delighted to assist you!