Listening to Customers: Our Approach to Product Development and Enhancement
At Viasox, we’ve always been committed to providing our customers with the best possible socks. We take great pride in our products and are dedicated to providing our customers with the best possible experience. That's why we value each and every one of our customer’s feedback and take what they say into consideration when making changes to our products. If many customers ask for a specific change or improvement, our product development team will do their best to make those changes possible!
We believe that listening to our customers is the key to providing the best possible products and customer experience.
Sometimes with these changes, in order to make the new construction methods possible, we need to source new materials, which may affect the pricing of our socks. With this being said, any modifications we make to our products have always been and always will be intended to provide you with an even better version of the original product. So if you notice a slight difference in your Viasox products from your previous purchases, compared to your new purchase, it does not mean that the older sock is “worse”, it simply means we’ve added a feature or enhancement to make the most perfect sock for you! So, please feel free to share your feedback with us. We stand behind our products and are confident that you will be pleased with the end result. If you have any concerns about the quality or performance of your Viasox products, please do not hesitate to contact our customer service team.
Thank you for your understanding and continued support. We're excited to continue providing you with the perfect socks for your needs.
The Viasox Team