There are 2 real parts that work together to get your Viasox order to your mailbox. One is our processing of your order, and the second is the shipping of your order. As you would expect, the first we can control, and the second we cannot. 

Viasox works with shipping partners USPS and Canada Post, who deliver the packages to your specified address. 

For the processing time in our fulfillment center, we require 3-4 business days. However, once the order has been processed and packaged, the time it takes for that package to reach you is approximately 5-12 business days. 

Delivery times can vary for reasons unknown to us (as this is the shipper's responsibility) but what we can tell you is that we pay our shipper for the fastest shipping option we can get in that range. Sometimes the packages will arrive to our customers even quicker than expected, but sometimes they take a few extra business days. 

Your USPS or Canada Post tracking number is provided to you upon your order being shipped via SMS or Email if you opted in for it. (More information on Tracking Your Order HERE)

Please ensure all relevant address information is inputted correctly during checkout. (i.e., Postal Code, Unit Number, etc.).

Summary: 

1. Viasox takes 3-4 business days to process and package your order.

2. Viasox works with USPS and Canada Post to ship the order.

3. Total delivery time takes 5-12 business days (as per USPS/Canada Post). 

Questions or concerns? Contact us at support@viasox.com or call +1 (855) 768-1227 and we will be happy to help you out!