Viasox Return and Exchange Policy

Due to the sensitive nature of our products, we do not accept returns or exchanges. At Viasox, quality control, and integrity are paramount. To ensure the highest standards, every product that leaves our fulfillment centers is sent directly from Viasox to our customers.

We maintain product integrity by not resending items that have been previously handled, regardless of whether they have been opened.

However, we are committed to resolving any issues to the best of our abilities. If you have any concerns with your Viasox order, please contact us within 14 days of receiving your order.

To process a resolution, please send us a photo of the product you received along with a brief explanation of the issue. The photo(s) should include all original packaging and the shipping packaging, clearly showing your name.

Please note that if the 14-day period has expired, we may be unable to accommodate your request.

If you need assistance, please contact our customer support team. We will be happy to help. Contact information is provided below.

Licensed Patterns Return Policy

All licensed Licensed items are sold on a final sale basis. 

Licensed patterns are non-returnable and non-refundable. We are unable to offer returns or exchanges for licensed pattern purchases, including those made by mistake or in the wrong size.

Please ensure that your order is accurate before completing the purchase. Double-check item descriptions, sizes, and quantities to avoid any errors.

Important: Orders are dispatched from our fulfillment center within 24-48 hours of being placed. If you wish to make an exchange and the product has not yet been dispatched, please reach out to our customer support team. We will attempt to change your order before it ships, but we cannot guarantee changes once the order has been processed.

*All sale products are exempt from this policy if indicated as "All Sales Final" on the product page.*

Need assistance or have any questions? Feel free to reach out to us at support@viasox.com or give us a call at +1 (855) 768-1227. We're here to help and would be delighted to assist you!