For hygiene and safety reasons, we do not accept returns or exchanges. Socks are worn directly against the skin, so every pair we send is brand new and ships straight from our warehouse to you.

We never resend items that have been returned, even if the package was never opened. Any exceptions are made at Viasox's sole discretion.

What if there is a problem with my order?

If your order arrives damaged, you received the wrong item, or something else is wrong, we are here to help. Please contact us within 14 days of receiving your order and send us:

1. A short description of the problem
2. A photo of the socks in their original packaging
3. A photo of the shipping box or envelope showing your name on the label

Requests made after 14 days may not be eligible for help.

Can I change my order?

Orders leave our warehouse within 1 to 2 days of being placed. If you need to change your order, please contact us as soon as possible. We will do our best to update it before it ships, but we cannot make changes once it has been processed.

*All sale products are exempt from this policy if indicated as "All Sales Final" on the product page.*

Need assistance or have any questions? Feel free to reach out to us at support@viasox.com or give us a call at +1 (855) 768-1227. We're here to help and would be delighted to assist you!