Returns and Exchanges

For hygiene and safety reasons, Viasox does not accept returns or exchanges. Socks are worn directly against the skin, so we only ship brand-new items that have never left our fulfillment center. For the same reason, we never resend items that have been returned or handled, even if they are unopened.

Any exceptions are made at Viasox's sole discretion.

Order Issues

We are committed to making things right if something goes wrong with your order. Please contact us within 14 days of receiving it and include:

• A brief description of the issue
• Photos of the product with all original packaging
• A photo of the shipping package showing your name

Requests made after the 14-day window may not be eligible for a resolution.

Changing Your Order

Orders ship from our fulfillment center within 24 to 48 hours of being placed. If you would like to change your order before it ships, please contact our customer support team as soon as possible. We will do our best to update it, but we cannot guarantee changes once your order has been processed.

Final Sale Items

Sale items marked "All Sales Final" on the product page cannot be changed or cancelled. If your final sale order arrives damaged or incorrect, we will still help as outlined above.

Need Help?

Our customer support team is happy to help. You can find our contact information below.

Need assistance or have any questions? Feel free to reach out to us at support@viasox.com or give us a call at +1 (855) 768-1227. We're here to help and would be delighted to assist you!